Shipping / Delivery Info
NOTICE: Due to annual tariff adjustments from the courier companies, we have regrettably had to slightly increase our delivery rates and free shipping qualifying spends. Our rates and details are as follows: ~ NOTE: Orders over N$1500 will qualify for free delivery This option will automatically become available during check-out / payment. ~
- All orders placed (and paid for) before 14:00 Monday to Thursday - will be shipped on the same day
- If orders are placed after cut-off on a Thursday, or before Noon (14:00) on a Friday, they will be shipped on the Friday, however - due to the nature of couriers, standard/'overnight' shipping would find the delivery to take place on the following Monday. Assuming delivery is to a major city centre area.
- The same can be applied over public holidays.
- From time to time, a (very rare) slight delay in delivery may occur, for reasons beyond our control (we are not the couriers...!).
- West Coast Vapes will do their utmost best to ensure a speedy delivery of your goods to you! :)
- West Coast Vapes will not be held liable for any unforseen delays in our 3rd party courier/delivery service!
Some towns / areas are only delivered to on a once / twice a week basis, so if you live in a 'quaintly remote' area, your delivery may take a few extra days - but will definitely still get to you - please do not get angry with us! :)
- FREE - Self Collection at either our Walvis Bay Branch
- FREE - Orders over N$1500 qualify for free overnight express R100- Overnight to Door (1-2 days, depending on location)
West Coast Vapes do however also reserve the right to request a small contribution be paid in special circumstances, should the remote area delivery costs exceed the profits for which the contents of the order contain - wherein, we reserve the right to withhold shipment until the excess has been agreed upon and paid for, or else cancel and fully refund the order.
RETURNS AND REFUNDS PROCEDURE AND GENERAL CONDITIONS
The purchaser shall inspect the goods on arrival and must notify West Coast Vapes within 7 working days via email from the date of delivery if any goods are damaged and items not received. Please do not open any goods without checking them to be correct first. Please contact us via email immediately.
Should the purchaser fail to do this it shall be deemed as goods accepted. If the purchaser wants to return any goods for whatever reason the purchaser may do so within 7 days of receipt of the goods. All goods must be in an unused condition.
West Coast Vapes will refund or replace the goods, however West Coast Vapes will not be liable for the refund on shipping expenses unless it is due to an error on our behalf. Should there be a claim for a manufacture default the goods will be returned by the purchaser to West Coast Vapes for replacement after receiving confirmation from management.
If the item is found to have a manufacturing fault and is within the warranty period (Of 1 Month) the item will be repaired or replaced unless due to user negligence. Please note that as per the Consumer Protection Act West Coast Vapes is allowed up to 2 weeks to check the device and return it to the purchaser. However every effort will be taken to lessen the time frame as possible.
Should goods be found to have been damaged due to user negligence costs of transportation back to the purchaser is at the purchaser’s expense.
We regret that we do not accept returns for/on any E-liquids.
All hardware items sold via our online or retail store carry a 1 month limited warranty.
If a client is not satisfied with a purchase, at the full discretion of West Coast Vapes, the product may be accepted for a return / exchange within seven days of the delivery. LESS any shipping costs, and a 15% handling fee (this is to cover any bank fees, stationary, and time involved for staff to process the return).
We will not accept refunds on items, simply on the basis that a Customer does not like the purchased product, or that the product is not what the Customer had thought the product might be like.
If there is no manufacturer defect, or the purchased item is not acting or behaving abnormally, we will not be liable to offer any refund or exchanges whatsoever.
All products sold by West Coast Vapes are covered by the manufacturer's original warranty, which is a standard of 1 months from the date of order, unless otherwise stated. This is, for the vast majority of cases, the warranty that which we are given, and extend to you, our customer. Some products may have a longer manufacturer warranty, and we honour these cases as well.
Should you have a faulty item, please contact us and we'll assist you by providing you with the details for the return process. In this case, the Customer will be responsible for arranging delivery of the faulty item back to West Coast Vapes, but West Coast Vapes will cover the return shipping costs back to the Customer. (Please see conditions for this above)
In the unlikely event that a product sold by West Coast Vapes is DOA (Dead On Arrival) or becomes faulty within 7 days of the delivery date, and once we are completely satisfied that the device has not been mishandled in any way, we will arrange for a courier to collect the item from you and will cover the shipping costs both ways.
If, however, upon receiving the device and sending it to our repair and assessment technicians, it is found that the device was in fact damaged through any customer-related causes - we will require that the shipping costs be refunded to us by the customer, and will offer to send the device in for possible repairs, at the expense of the customer. (This scenario implies a void on the devices warranty, and thus West Coast Vapes cannot / will not be liable to cover costs involved).
Assessments are performed by West Coast Vapes, and inspections will be made on the device to ensure the device/item has not:
a) Been tampered with / opened in any way.
b) Been subjected to any form of water / liquid damage.
c) Been physically / maliciously damaged in any way.
Should any of the above be true in the case of any claim for warranty, refund or return on any item sold by West Coast Vapes, West Coast Vapes reserves the full right to immediately dismiss said claim(s).
West Coast Vapes are not and will not be liable to accept any returns for any products sold that have been used, and maybe have been physically damaged (e.g. dropped), subjected to liquid / water damages, or any other reason that West Coast Vapes would be further unable to claim a legitimate warranty/refund from their suppliers/original manufacturers.
West Coast Vapes will, however, do it's best to ensure that any faulty devices, etc., are assessed fairly, and that in the case of a legitimate manufacture defect being in question - a solution / replacement
West Coast Vapes ARE NOT, AND WILL NOT, be held liable to accept returns or complaints for any items damaged through improper use!!!
We do however regret, we cannot, under any circumstances, action a refund/exchange on any consumable items (e.g. e-liquids) once they have been opened!
No warranty or guarantee is offered on any Pre made coil
NO charging PORT is covered under Warranty, the reason why we will always recommend using external charger
Slandering of West Coast Vapes brand in a dispute:
We have done and will always continue to do our very best to ensure that both our service, as well as products sold, are of the highest level and quality possible. We will also make the utmost effort to honour all warranty claims, on the condition that they are legitimate, and fall within the scopes of this policy framework document.
We do not expect this to ever become an actual concern / dispute, as we will truly endeavour to resolve all matters diplomatically. Never-the-less:
The Customer herewith agrees that, should West Coast Vapes together with the Customers 'issue at hand' adhere to the above policy to the best of it's ability, that he/she will under no circumstances be permitted to publish any negative or slandering reviews, comments or feedback on any internet or other public platforms, including but not limited to social media (Facebook, Instagram, Twitter, etc.), internet forums / blogs, website / website review platforms, print press/media, etc.!
The Customer hereby agrees that West Coast Vapes will have full authority to perform any counter-measures necessary in the event of the Customer having acted beyond the scope of this policy, and in finality agrees that they have read and understood the policy details as written above.
Regrettably no returns or refunds will be entertained on sale items.
Cancellation of orders by the client will attract a fee equal to the fee charged by Paygate.
TERMS OF SERVICE
This website is operated by West Coast Vapes. Throughout the site, the terms “we”, “us” and “our” refer to West Coast Vapes. West Coast Vapes offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall West Coast Vapes, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless West Coast Vapes and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Sam Nujoma Ave. Walvis Bay NA 9000.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.